Guest Guidelines

Our Approach

To help us preserve the atmosphere and ensure a great experience for everyone, we kindly ask guests to follow a few simple guidelines:

Our process

Please remain in line
Order at the counter
Wait to be seated (shared seating)

Seating

Our indoor space is limited and carefully curated. Seating is guided by our team to ensure everyone can enjoy the experience.

Indoor / Patio

Indoors: Adults only (18+), to preserve our quiet, refined atmosphere and our collection of valuable, fragile antiques.
Patio: Everyone is welcome.

Laptops

Laptops are welcome in our designated area at the back of the café. In keeping with our service approach, all guests—including those with laptops—are guided to their seating by our team. To help protect our antique tables and maintain the atmosphere, we ask guests to use discretion—especially during busy times, when space is limited.

FAQ - Guest Policies

Please contact us if you cannot find an answer to your question.

Why is Café Raphael 18+ only?

Café Raphael is designed as a calm, intimate space where guests can relax and fully enjoy the ambiance. Our concept, atmosphere, and layout are tailored to an adult clientele seeking a quiet and refined experience.

Is this policy unusual?

Not at all. Many businesses define their experience through clear guidelines. For example, several Scandinavian-style spas in the region are 18+ to preserve a calm and relaxing environment. Similarly, some restaurants enforce dress codes to maintain a certain atmosphere. Our policy follows the same principle — creating a consistent and intentional guest experience.

Is this policy about children specifically?

Not at all. This is not about children themselves — it’s about the environment we have created. Our space includes delicate antiques, artwork, and décor that require a controlled setting to preserve.
That said, children are welcome during the summer season on our outdoor patio, where the setting is more suitable.

Why can’t exceptions be made (babies, newborns, well-behaved children)?

We completely understand that some children are very calm and well-behaved. However, to remain fair and consistent to all guests, we apply our policy equally to everyone. Making exceptions could create confusion or the perception of unfair treatment.

Is this policy for safety reasons?

Yes. Many of our furnishings and decorative pieces are fragile, valuable, or not suited for a child-friendly environment. The policy helps ensure the safety of both our guests and our space.

Can I visit briefly with a child (for takeout or a quick stop)?

We kindly ask that all guests respect our 18+ policy at all times, even for short visits. We appreciate your understanding.

Can the space be reserved for private events with children?

At this time, our 18+ policy applies to all visits, including private events.

How should I explain this to guests or friends I want to bring?

You can simply let them know that Café Raphael is an adults-only café focused on providing a calm, curated, and distinctive experience.